Terms & Conditions

These Terms and Conditions govern your use of the Simply Nature website (Site) and your relationship with us. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Site. Please note that to use any of the services provided on the Site, you are required to register as an authorised user on the Site.


  1. Use of the Site
    1. The Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Site you agree to be bound by these Terms and Conditions.
    2. These Terms and Conditions govern your use of the Site.
    3. All orders and purchases made on the Site will also be governed by the Product Terms.
    4. These terms and conditions do not affect your statutory rights.
  2. Amendments
    1. We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration. The changes will apply to the use of the Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.
  3. Registration
    1. You must ensure that the details provided by you on registration or at any time are correct and complete.
    2. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
  4. Password and security
    1. When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.
    2. If Simply Nature Ltd has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account in accordance with paragraph 9 below.
  5. Intellectual property
    1. The content of the Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from Simply Nature.
  6. Limitations
    1. You may not use the Site for any of the following purposes:
      1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
      2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
      3. Gaining unauthorised access to other computer systems
      4. Interfering with any other person’s use or enjoyment of the Site
      5. Breaching any laws concerning the use of public telecommunications networks
      6. Interfering or disrupting networks or web sites connected to the Site
      7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
      8. Simply Nature reserves the right to refuse to post material on the Site or to remove material already posted on the Site.
    2. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
      1. Any claim by any third party that the use of the Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
      2. Any claim by any third party that the use of the Site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
      3. Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Site by you.
  7. Site Availability
    1. Although Simply Nature aims to offer you the best service possible, Simply Nature makes no promise that the services at the Site will meet your requirements. Simply Nature cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at info@simply-nature.co.uk and we will attempt to correct the fault as soon as we reasonably can.
    2. Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Simply Nature will attempt to restore the service as soon as it reasonably can.
  8. Simply Nature’s rights of suspension/cancellation
    1. Simply Nature may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
    2. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Site.
    3. The suspension or cancellation of your registration and your right to use the Site shall not affect either party’s rights or liabilities.
    4. Paragraphs 6,7,10,11,13 and 15 of these Terms and Conditions shall survive cancellation. 
  9. Simply Nature’s liability
    1. The Site is provided by Simply Nature without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
    2. The Site provides content from other Internet sites or resources and while Simply Nature tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Simply Nature will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. If Simply Nature is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
    3. In particular, we disclaim all liabilities in connection with the following:
      1. Incompatibility of the Site with any of your equipment, software or telecommunications links
      2. Technical problems including errors or interruptions of the Site
      3. Unsuitability, unreliability or inaccuracy of the Site
      4. Inadequacy of the Site to meet your requirements
    4. To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.
    5. Nothing in paragraph 9 applies to Simply Nature’s liability in respect of products sold through this Site.
    6. Nothing in these Terms and Conditions shall exclude Simply Nature’s liability for personal injury or death caused by its negligence.
    7. Our acceptance of an order takes place at the time you place the order, at which point the purchase contract will be made and you will be charged for your order. 
  10. Privacy
    1. Any information submitted by you on the Site is subject to our Privacy Policy. Please review our Privacy Policy below to understand our practices. 
  11. Third Party Websites
    1. As a convenience to Simply Nature’s customers, the Site may include links to other web sites or material, which are beyond its control. Simply Nature is not responsible for content on the Internet or World Wide Web pages. 
  12. Applicable Law
    1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts 
  13. International Use
    1. Simply Nature makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. 
  14. Expiry Date on Payment Card
    1. Please ensure that the expiry date of your payment card is after the day that you place your order. Payment is taken at the point of ordering the goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order. 
  15. Miscellaneous
    1. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
    2. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
    3. If you breach these Terms and Conditions and Simply Nature ignores this, Simply Nature will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
    4. Simply Nature shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
    5. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
    6. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
    7. If any of these Terms and Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law. 

The Site is owned and operated by Simply Nature Ltd a company registered in England and Wales whose registered office is 11 Old Factory Buildings, Battenhurst Rd, Stonegate, TN5 7DU. 

If you have any queries please contact Customer Services at info@simply-nature.co.uk or telephone: 01580 201 687

Product Terms 

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Simply Nature Ltd makes the products available to you (“Product Terms”).

    1. Prices
      1. All prices are expressed inclusive of any VAT payable unless otherwise stated. Payment is made strictly with the order. All prices are subject to change without notice. Simply Nature sells its products online in GB Sterling (£). VAT is charged at 20%. 
    2. Availability
      1. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. 
    3. Acceptance
      1. The purchase contract is made on ordering and paying for the goods and delivery. You will be charged for the goods and if applicable, delivery when you place your order. There will be no contract of any kind between you and us until you have purchased the goods. Up until payment, we may decline to supply the goods to you without giving any reason. At the moment the goods and delivery are paid for (and not before), a contract will be made between you and us. 
    4. Delivery
      1. Delivery will be made to the address specified by you on the completed order form.
      2. Parcels are dispatched to you by Royal Mail first class post, or a nominated courier.
      3. Shipping charges apply, unless otherwise stated. 
    5. International Rates
      1. We will not be liable to you if Royal Mail and/or nominated courier fail to deliver your purchased goods whether in part or in full due to circumstances beyond our control.
      2. Please note that some International orders maybe subject to additional shipping fees. These fees are controlled by each country’s internal shipping agents and are outside the control of Simply Nature Ltd. 
    6. Returns of items
      1. We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
      2. Our specially-trained staff of customer service representatives are available via our phone number 01580 201687 or email at info@simply-nature.co.uk
      3. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund within 7 days of the purchase (less shipping and handling).
      4. Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods.
      5. Goods purchased from the Site can be returned unopened within seven days of the date of purchase.
      6. Your statutory rights are not affected. 
    7. Cancellation and changes
      1. Please notify cancellation and changes to your order by sending an email to info@simply-nature.co.uk. If your order has not been processed then it will be possible to cancel or amend the order as requested. However, if the order has been processed and despatched, then you may wish to return the items for a full refund less any carriage charges incurred. 
    8. Payment
      1. You can pay by any Mastercard or Visa credit card, Switch or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.
      2. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
      3. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection. We suggest that you update to your browser’s latest version in order to maintain security. 
    9. General
      1. These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
      2. If any of these Product Terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law. 
    10. Customer Services
      1. If you have an order query, please send an email to info@simply-nature.co.uk or telephone us on: 01580 201687

Registered Address

                        11 Old Factory Buildings
                        Battenhurst Road
                        East Sussex
                        TN5 7DU

Trading Address

                        11 Old Factory Buildings
                        Battenhurst Road
                        East Sussex
                        TN5 7DU

Company Details

                        UK Company Number: 03946909
                        VAT Registration: 621 7695 30 

Nordic Laboratories is a trading names of Simply Nature Limited.

Privacy Policy:

Simply Nature Ltd is fully committed to upholding the privacy of our customers, both individuals and businesses. Through this commitment to your privacy we aim to have a relationship with our customers built on trust. How we collect, store, and use the information we gather about our customers will be continually assessed against new technologies, business practices, and our customers’ changing needs. 

About the information we collect:

We gather 2 types of information from our customers and visitors. The first is information passed to our server when you visit the site and browse the pages,  this is of a non-personal nature and only provides statistical data, such as pages visited etc. The 2nd type is information passed to us through the completion and submission of web based forms, such as your personal details. 

How we use the information we collect

Specific customer information submitted via web forms is collected for the purpose of fulfilling information requests and orders. We never pass your details on to third parties. We do not share personal information supplied by our customers with anyone without their consent. 

What are cookies?

Cookies are small text files that are stored on your computer. Without cookies our website cannot store information about the contents of your basket and therefore our website will appear to ‘forget’ the contents when you move from page to page. 

How do we use cookies?

The shop uses cookies to ensure your security when sending information to the shop. Cookies are used to give you the unique experiences in the shop as the cookie remembers who you are while being logged in. When you log out the cookie will be deleted. Cookies are harmless text files and cannot carry a virus or malicious content that may harm your computer or the data stored on it. If you have any questions regarding cookies or the use of cookies on this website please contact us at info@simply-nature.co.uk 

External Links

Simply Nature Ltd is not responsible for the content or privacy policy of websites except those owned by Simply Nature accessed via links from this site.

Fulfillment managed by:

Nordic Health B.V
Papierbaan 50a 9672 BH Winschoten

+44 (0)1580 201 687
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